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Aviva partners with Tractable to bring the benefits of AI to auto claims

  • Aviva will use Tractable’s Artificial Intelligence (AI) to improve the efficiency and accuracy of repairs
  • The new technology will help Aviva meet its ambitious sustainability target of being a net zero company by 2040

Aviva, one of the largest insurers in the UK, has signed an agreement with Tractable to improve the accuracy and efficiency of UK motor claims by using artificial intelligence (AI). 

Tractable – a UK tech ‘unicorn’, or billion-dollar company – develops visual AI to aid in the repair of cars and homes by using photos to assess damage enabling the accurate calculation of repair costs within minutes. By implementing this AI to assist and guide engineers, Aviva will be able to quickly and accurately complete remote assessment of repair estimates and increase consistency of diagnosis, reducing the potential for errors which can add time to motor claims.

Aviva will roll out the technology across its entire UK repair network including Solus (Aviva’s exclusive chain of body work establishments), which handles tens of thousands of motor claims every year. 

As well as accelerating claim reviews, the collaboration will also help Aviva achieve its Sustainability Ambition by making sure that parts which can be safely repaired are not needlessly replaced. 

Simon Smith, Managing Director, Solus, said: “Implementing Tractable’s AI into our motor claims will deliver multiple benefits. It will improve the accuracy of repair diagnostics across Aviva’s UK repair network, making the way in which we assess vehicle damage more efficient. This means we can get to work on fixing the vehicle and getting customers back on the road. 

“It also helps us work towards our sustainability ambition of being a net zero company by 2040. Remotely identifying which parts can be repaired rather than replaced has a number of environmental benefits: we avoid the unnecessary journeys by an assessor to look at a claim in person; we prevent safe, working parts from going to landfill; and we reduce the volume of green or new parts that would need to be ordered and shipped in the first place.” 

Alex Dalyac, founder and CEO of Tractable, said: “Tractable’s AI is built in the UK, and through it being applied at scale by Aviva – one of the country’s largest general insurers – we will help customers across the UK get back to normal more efficiently. In addition, by helping Aviva reduce the environmental impact of its repair work, its adoption has benefits for us all – Aviva customers, and non-customers alike.”