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Tractable’s AI Subro expedites insurers’ review of demand packets

AI Subro will help US auto insurers expedite responses to subrogation demand packets with the accuracy and efficiency of AI. The digital-first approach helps insurers manage by exception instead of having to manually review every single claim.

Subrogation – the process by which insurers legally pursue third parties that have caused losses to their insured – has traditionally been such a time-intensive process that it is often outsourced to service providers. Tractable’s AI Subro process makes it possible to automate the review of most of the claims, leaving only the exceptions for human oversight.

James Spears, Head of Automotive at Tractable, observed:

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“Subrogation is a critical part of the insurance process, but today it is often opaque, time consuming, and labor intensive – making it difficult to get right. Leaders across the industry tell us they are desperate to find a better way forward, and AI Subro is exactly that. It simplifies and accelerates the process and helps parties come to terms transparently and efficiently.”

AI Subro works by reviewing an adverse insurer’s demand packets – the pictures of a claim that would normally be sent to another insurance company. The AI examines the data and ensures the damage estimate is correct, enabling the insurer to make a more accurate loss claim from its counterparty. 

AI Subro is a development of Tractable’s AI Review solution, which is already used by many of the world’s leading insurers to ensure that claims are assessed correctly and repairs are carried out in compliance with procedures and standards.

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